Money back policy
At Online Pharmacy we provide Moneyback Claim within 30 days, if your parcel falls any of the listed reason, you may return your medicine.
Parcel received in a damaged condition.
Incorrect medicine shipped to you.
If you did not receive the parcel, you can request for re-ship too else our verification department once approved we will process your money back application.
Note: All the medicine should be sent back to us in original packing.
You can send us your request mentioning “Moneyback Claim” in the subject field. As soon as we received medicine from your side one of our customer representatives will assist you in terms of exchange, credits or a prompt refund.
Delivery and returns
We like to get things to you as quickly as possible - this makes you happy and us too!
How quick will I get my order?
This depends on what is ordered and whether you use one of our online consultation services as this has to be approved by one our pharmacist prescribers before being dispatched.
We don't pick orders on a Saturday or Sunday BUT then go into overdrive on a Monday!
The quickest way to get your order locally is to use our collect in store - no postage and we do our best to get it there as fast as we can - most of the time we can do same day or the next.
Standard delivery takes 2-3 days in the post and Next Day is as it says, apart from when we send on a Friday - you will get it Monday.
If you are in a rush for something, give us a ring and we will do our best to get it to you.
If you order medicines then by law we cannot receive them back as we can't reuse them, so it is important you order the correct product.
This is one of the reasons we ask questions to ensure you receive the right product.
If you order prescription only medicines and you ,your animal(s) are not in good health ,only order enough to cover your immediate needs as we cannot receive
these items back once we have dispensed them.
If you wish to return any other item then this is in accordance with the Distance Selling Regulations laid down by English Law .
So in summary you have 14 days to tell us that you no longer require the item and 14 days to return it and we have 14 days to refund the item.
Postal charges to return the item are to be paid by the customer unless the item is faulty and this will be reimbursed by ourselves.
If an item is faulty we will do our best to put it right as soon as we can.
Each time you place an order with us, you acknowledge and agree to the following:
I acknowledge and agree as follows:
Regarding orders for a prescription drug I hereby authorize and appoint hulasauces.com as my agent and attorney for the limited purpose of taking all steps and signing all documents on my behalf necessary to obtain a prescription in Canada or elsewhere that is the equivalent of the prescription that I will send to hulasauces.com, to the same extent as I could do personally if I were present taking those steps and signing those documents myself. This authorization includes but is not limited to: collecting personal health information about me; collecting similar information from my prescribing physician (“my Personal Physician”) or pharmacist, disclosing that information to hulasauces.com and its authorized agents and having a Canadian physician or international physician (“Reviewing Physician”) where required perform an independent medical review of my medical information prior to issuing a prescriptions.
There are no additional fees charged to me in connection with a Reviewing Physician reviewing my medical information.
By reviewing my medical information, the Reviewing Physician is not rendering or providing any service or advice to me whatsoever. I understand that it is my responsibility to have my Personal Physician conduct regular physician examinations of me, including any and all suggested testing by my Personal Physician to ensure that I have no medical problems which would constitute a contraindication to me taking medications prescribed by my Personal Physician. I agree that should I suffer any adverse affects while taking any prescription medication that I will immediately contact my Personal Physician and that in the event I come under the care of another physician, I will inform him or her of any and all medications that I have been prescribed. I acknowledge and agree that hulasauces.com recommends regular physician examinations with my Personal Physician whose care I am under and who initially prescribed the medications.
I understand and agree that treatment, if any, received by using any product purchased through hulasauces.com, shall be deemed to be received by me in the jurisdiction from which the product was shipped.
I HAVE READ AND UNDERSTAND THE ABOVE REFERENCED CUSTOMER AGREEMENT AND AGREE TO EACH OF THE FOREGOING TERMS.